Introduction

This Transparency Report has been prepared to provide general information about ONS Mail's approach to user privacy, security practices, data management principles, and requests from public authorities.

Our goal is to help our users understand the fundamental principles behind our platform in a clear, accessible, and transparent manner. This report reflects ONS Mail's commitment to transparency and may be reviewed and updated periodically.

This report is provided for informational purposes only. Detailed information regarding the processing of personal data is available in our Privacy Policy, while the terms governing the use of our services are set out in our Terms of Service.

Why Transparency Matters

User trust is one of the most valuable elements of any digital service.

At ONS Mail, we believe that trust is built not only through strong technology but also through open communication and transparent policies.

For this reason, we aim to explain our platform's operation, security approach, and the core principles governing user data in a way that is clear and understandable for everyone.

This Transparency Report has been prepared to inform our users and clearly present the fundamental principles adopted by ONS Mail.

Our Privacy Approach

User privacy has been one of the fundamental design principles of ONS Mail since the beginning of its development.

We place great importance on protecting our users' digital communications and continuously develop our platform using approaches that support data security and user control.

Our goal is to provide users with as much control as possible over their personal data.

Requests from Public Authorities

ONS Mail is committed to complying with the applicable laws and regulations in the jurisdictions where it operates.

Requests submitted by competent public authorities in accordance with applicable law are evaluated within the relevant legal framework.

Each request is reviewed with regard to:

• Legal basis
• Authority
• Scope
• Proportionality

Requests that do not have a valid legal basis are not fulfilled under ONS Mail's policies.

Protection of User Data

Protecting user data is one of the platform's highest priorities.

Accordingly, we continuously improve areas including:

• Account security
• Secure connections
• Modern security standards
• Access control and authorization
• System security

We consider security to be an ongoing process rather than a one-time implementation.

Advertising and Data Usage

The primary purpose of ONS Mail is to provide a secure and trustworthy communication platform.

The platform is developed with a strong focus on improving the user experience.

User data is processed only as required to provide our services and to comply with applicable legal obligations.

More detailed information regarding our data processing activities can be found in our Privacy Policy.

Security Incidents

Information security risks are an important consideration for every digital platform.

ONS Mail continuously works to improve its processes for preventing, detecting, and responding to security incidents.

Potential security incidents are:

• Investigated
• Assessed
• Addressed through appropriate technical measures
• Used to improve internal processes

Our objective is to maintain service continuity while protecting the trust of our users.

Service Availability

Ensuring uninterrupted access to our services is important to us.

For this reason, the reliability, performance, and availability of our infrastructure are regularly reviewed and improved.

Planned maintenance, security updates, and infrastructure improvements may be carried out to enhance the quality and reliability of our services.

Open Communication

We believe our users should always have access to accurate information about our platform.

Whenever significant changes are made to our policies, we aim to communicate them through the appropriate channels.

Transparent communication is one of the cornerstones of long-term user trust.

Continuous Improvement

Technology and security standards continue to evolve.

ONS Mail is committed to adapting to these changes by continuously improving its security, privacy practices, and service quality.

This Transparency Report may be reviewed and updated periodically.

Our Commitment for the Future

Our goal is not only to provide a secure communication platform.

We also strive to build a sustainable service that our users can trust—one that operates with transparency, responsibility, and accountability.

Accordingly, we will continue to:

• Improve security
• Strengthen privacy protections
• Keep our users informed
• Maintain open and transparent communication

Conclusion

Transparency is one of ONS Mail's core values. We remain committed to protecting user trust through open communication, responsible data management, and a security-focused approach.

This report has been prepared to explain the fundamental principles that guide our platform and may be updated over time as our services continue to evolve.